Gaming should be fun, not stressful. jaya believes responsible gaming is a culture — one we want to build together with every member.
Responsible gaming refers to an attitude and habit where a player games for entertainment, stays aware of their financial and mental limits, and treats gaming as a healthy leisure activity rather than a top life priority. jayaResponsible gaming at jaya goes beyond following rules — it's a culture we want to build together with every member.
Online gaming and betting are growing rapidly in Bangladesh. From cricket and football to slots and bingo, many people enjoy them as a fun way to spend their time. But when gaming gets out of hand, it can have a negative impact on personal and family life. That is why jaya is always here to remind you — play, but play responsibly.
The core principles of responsible gaming are:
Jaya is more than entertainment — we genuinely care about the mental and financial wellbeing of every member. We apply a range of practical tools and policies to promote responsible gaming.
Minimum age to participate on jaya 18 years. This is not just a matter of policy — it is our platform's legal and ethical obligation. Keeping minors away from gaming is one of our highest priorities.
We verify age at registration, and where necessary, identity is confirmed through a KYC process using a national ID or passport. If any account is suspected of being used by a minor, jaya reserves the right to suspend that account immediately.
Keep your device and account away from children and teenagers. Do not share your password or leave your device logged in and unattended.
Jaya gives you a set of practical tools to stay in full control of your gaming. Use them to decide for yourself how much time and money you want to spend.
| Tools | Description | Time Limit |
|---|---|---|
| Deposit Limit | Set a maximum daily, weekly, or monthly deposit amount | Effective Immediately |
| Bet Limits | Set a maximum amount to wager on each individual bet | Effective Immediately |
| Loss Limit | Set a cap on the maximum amount you can lose within a given period | Takes effect within 24 hours |
| Session Time Limit | Setting a time limit on how long you play in one session | Effective Immediately |
| Reality Check | Reminding you of your session time and spending at regular intervals | Effective Immediately |
| Cooling Off | Temporarily close your account for 1 to 30 days | Effective Immediately |
Decreasing your limits takes effect immediately, but requests to increase them require a minimum processing time of 24 to 72 hours. This is intentional, so you do not raise your limits impulsively and take on greater risk in the heat of the moment.
Gaming addiction doesn't always come on suddenly — it builds gradually. The following signs may indicate that gaming is starting to go out of control:
Betting with money meant for essential expenses or playing on borrowed funds.
Playing for hours on end, forgetting to sleep or eat.
Chasing losses by placing bigger bets in an attempt to win everything back.
Feeling irritated, anxious, or low when unable to play.
Spending more time gaming while pulling away from family and friends.
Hiding or lying about your gaming habits to family members.
If you notice 2 or more of the above signs in yourself, don't wait — contact the jaya support team or consider the self-exclusion option. Seeking professional help is not a weakness; it takes real courage.
Ask yourself the questions below. Answer honestly — this check is for your own benefit:
Have you spent more than your budget on gaming in the past month?
After a loss, have you tried to "play just a little more" to recover what you lost?
Do you feel restless or irritable when you're not playing?
Do you hide your gaming habits from family or friends?
Is gaming affecting your work, studies, or sleep?
Have you placed bets using borrowed money or funds from others?
Do you ever find yourself worrying about your own gaming?
0–1 Yes: You're playing responsibly. Stay mindful.
2–3 Yes answers: Caution advised. Use the limit-setting tools available to you.
4+ Yes answers: It is time to seek professional support. Get in touch with us.
If you feel that gaming is no longer in your control, Self-Exclusion is the most effective step you can take. Through self-exclusion on jaya, you can temporarily or permanently block access to your own account.
Request self-exclusion via jaya's 24/7 live chat or email.
Choose any duration — 30 days, 6 months, 1 year, or permanent.
Your account will be locked immediately upon request, and no promotional messages will be sent.
During your self-exclusion period, we will share information about professional counseling services with you.
Your account does not reopen automatically once the exclusion period ends. You must voluntarily contact support to request reactivation, and a mandatory 7-day reflection period applies.
Jaya strictly ensures that only adults can access the platform. That said, parents can take some extra precautions at home:
If you suspect that a minor has accessed your account, contact jaya support immediately. We will investigate and take the necessary action.
Gaming addiction is a recognized mental health condition, and seeking professional help for it is completely normal. Here are some support options:
Our trained support team is available 24/7 on live chat, ready to help whenever you need.
Consult a mental health professional — everything is kept strictly confidential.
Talk to a trusted family member about what you are going through.
Information and self-help guides on gaming addiction are available.
For any questions or support related to responsible gaming, email us at: [email protected] — We will respond within 24 hours.
We don't just entertain — we work to keep you protected.
Set your own deposit, bet, and loss limits. Lowering a limit takes effect immediately; raising one takes at least 24 hours — for your own protection.
Your session duration and amount spent are displayed on screen at regular intervals — helping you keep a clear head.
Lock your account with one click at any time — from 30 days all the way to permanent exclusion.
Age and identity are verified through a rigorous KYC process at registration. Access by minors is strictly prohibited.
View your full deposit, withdrawal, and betting history at any time. Keep a clear eye on your own spending.
Our trained support team is always ready. Reach out via live chat for any concern.
Answers to the most frequently asked questions about responsible gaming.
Start your gaming journey on jaya — in a safe environment, with complete transparency. We're with you every step of the way.
For players aged 18 and above only. Please play responsibly.